At swagstreet wear, we believe in providing our customers with the best shopping experience possible. That's why we have a comprehensive refund policy in place to ensure your satisfaction. Please take a moment to familiarize yourself with the details below.
30-Day Return Window
Our refund policy allows you to request a return within 30 days of receiving your item. This gives you ample time to evaluate your purchase and decide if it meets your expectations.
In order to be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition as when you received it.
- It should be unworn or unused.
- All tags and labels must be intact.
- The item should be in its original packaging.
- You must provide the receipt or proof of purchase.
Initiating a Return
If you wish to initiate a return, please contact us at email@example.com. Our customer support team will guide you through the process and provide you with a return shipping label. Please note that we do not accept returns without prior authorization.
Damages and Issues
We understand that sometimes things can go wrong. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.
Exceptions and Non-Returnable Items
While we strive to accommodate all returns, there are certain items that cannot be returned for various reasons. These include:
- Custom products or personalized items.
- Personal care goods like beauty products.
- Sale items (Products in the sale collection) or gift cards.
If you have any questions or concerns about a specific item, please reach out to us for clarification.
If you wish to exchange an item, the fastest way is to initiate a return and then make a separate purchase for the desired item. This ensures a smooth and efficient process.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same eligibility criteria mentioned earlier apply to these returns.
Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at firstname.lastname@example.org for further assistance.
Thank you for choosing swagstreet wear. We value your satisfaction and are committed to providing you with the best possible service.